Welcome to our Frequently Asked Questions (FAQs) page. If you’re considering enjoying a live performance from the comfort of your home, you may have a few questions. We’ve gathered answers to some of the most common queries about purchasing digital tickets and streaming events. Whether you’re based in the UK or joining us from around the globe, our platform is designed to make your viewing experience as seamless as possible. Feel free to browse through the questions below to find the information you’re looking for.
How will I gain access to the stream?
Once you’ve successfully purchased a ticket, an email confirmation containing the live stream details will be sent to you. You’ll also receive a reminder email 24 hours before the event kicks off.
What’s the refund policy?
If an event is cancelled, you’ll be offered a refund. If an event is rescheduled, you’ll be offered an exchange or refund.
I’m having trouble with streaming, what should I do?
If you’re experiencing streaming issues, it’s likely related to your internet speed. For assistance, please reach out to our customer support through the link on the event page.
Why have I been sent an access code?
Should you be prompted for an access code, it’s an extra layer of security. This code will be sent to your registered email or mobile and is necessary for device verification.
Can I buy multiple tickets?
Each ticket comes with a unique access link, limiting purchases to one ticket per email address.
Is the stream accessible globally?
While our platform is designed for a global audience, some local restrictions may apply. Please check your local regulations to confirm accessibility.
Do I have to watch the event live?
No worries if you can’t make the live event. A recorded version will be available for 48 hours post-event.
Can I pause or rewind during the live event?
The live stream won’t support pausing or rewinding, but you can access these features on the recorded version available after the event.